F.A.Q's
Frequently Asked Questions
Release Notes
- 11.01.2025 Update [9.2.1.3]
- What's new in Shepherd's Staff 9.2?
- 10.20.2025 Update [9.2.1.2]
- Notice: Backing up to CTS no longer supported on Shepherd's Staff version 8.7 or older
- 09.25.2025 Update [9.2.1.1]
- 09.23.2025 Update [9.2.0.9]
Information you should know
- Does Shepherd's Staff offer Manuals? [FAQ]
- What do I get with my Support Plan?
- Important updates regarding Year-End Tasks for Finance 9.0
- Preparing to upgrade to Shepherd's Staff version 9.0
- CTS Support Hours and Contact Information
- Upgrade Path
Tech Specs
Membership FAQ
- How can I clean up my Membership data? [FAQ]
- Does Shepherd's Staff offer a Membership Manual? [FAQ]
- How do I add a person into Membership? [Tutorial]
- How do I give a new Member an Envelope? [FAQ]
- How do I edit an individuals' personal information? [FAQ]
- How do I move a person to a new household? [FAQ]
Attendance FAQ
Contributions FAQ
- How does the Distribute function work in offering batch entry? [FAQ]
- Why do my Vanco offerings say "Invalid Fund" or "Invalid Envelope"? [FAQ]
- Shepherd’s Staff version 8.9 Contributions module webinar questions & answers [FAQ]
- Does Shepherd's Staff offer a Contributions Manual? [FAQ]
- Why are my offering amounts rounding to the nearest dollar in my batch entry? [FAQ]
- How do I fix an offering after it's been posted? [FAQ]
Finance FAQ
- Making a loan payment using a Dedicated Account [FAQ]
- Finance 9.0 Webinar Links
- Finance module webinar questions & answers [9.0][FAQ]
- How do I show my full mortgage payment on my budget? [FAQ]
- Where can I find the Finance Dashboard? [FAQ]
- Books and Funds [FAQ]
Scheduler FAQ
System Administrator FAQ
- Is a Mapped Drive Letter Required to Share my Database on the Network?
- Where can I download an installation file? [FAQ]
- How can I give a user the ability to send emails from Shepherd's Staff? [FAQ]
- How do I check finance back in? [FAQ]
- Moving Shepherd's Staff to a new computer [FAQ]
- Does Shepherd's Staff offer a System Administration Manual? [FAQ]
Year-End FAQ
- I ran the year end utility, and all my income and expense accounts have a 0 dollar balance. What happened? [FAQ]
- Can I enter transactions for my new fiscal year before I've closed my previous fiscal year? [FAQ]
- How do I delete an account with a balance that I no longer use? [FAQ]
- My batch numbers reset back to 1. Will this cause any problems? [FAQ]
- I recalculated my pledges, but some of my offerings still aren't attached to my pledges [FAQ]
- Deceased spouses are still showing up on my contribution statements [FAQ]