F.A.Q's
Frequently Asked Questions
Release Notes
- *Urgent Update* Error 430: Class does not support Automation or does not support expected interface. [8.8]
- 08.19.2020 Update [8.8]
- *Urgent Notice* How to Recover Shepherd’s Staff if Quarantined by Windows Defender
- What's new in Shepherd's Staff?
- 06.30.2020 Update [8.8]
- 05.30.2020 Update [8.8]
Information you should know
Tech Specs
Membership FAQ
- How can I clean up my Membership data? [FAQ]
- Does Shepherd's Staff offer a Membership Manual? [FAQ]
- How do I add a person into Membership? [Tutorial]
- How do I edit an individuals' personal information? [FAQ]
- How do I move a person to a new household? [FAQ]
- I can’t enter data in the Church section of an individual’s record. How do I fix this? [FAQ]
Attendance FAQ
Contributions FAQ
Finance FAQ
Scheduler FAQ
System Administrator FAQ
- How do I request an installation file from support? [FAQ]
- How do I run automatic updates? [FAQ]
- How do I check finance back in? [FAQ]
- Moving Shepherd's Staff to a new computer [FAQ]
- Does Shepherd's Staff offer a System Administration Manual? [FAQ]
- How do I log into the Shepherd's Staff help center? [FAQ]
Year-End FAQ
- I ran the year end utility, and all my income and expense accounts have a 0 dollar balance. What happened?
- Can I enter transactions for my new fiscal year before I've closed my previous fiscal year? [FAQ]
- How do I delete an accounts with balances that I no longer use? [FAQ]
- My batch numbers reset back to 1. Will this cause any problems? [FAQ]
- How can I get a list of everyone who contributed to a particular fund? [FAQ]
- I recalculated my pledges, but some of my offerings still aren't attached to my pledges [FAQ]