Taylor Brown
Articles
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Finance 9.0 Webinar Links
During the week of October 23, 2023, CTS is hosting four webinars as an introduction to the new 9.0 Finance module. You can access and watch these webinars by clicking on the links below as they be...
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09.28.2023 Update [9.0]
Shepherd's Staff 2023 Version (9.0) Service Pack 20230928Feature FINANCE There is now a version of the "Current month, YTD, budget remaining" Treasurer's Report that lets you print for annual budg...
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How do I log into the Shepherd's Staff help center? [FAQ]
Logging into the Shepherd's Staff Help Center offers various perks, though is not required to access any of our help articles or other resources. Not only can you look back at any help desk tickets...
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How do I request an installation file from support? [FAQ]
All churches with an active support contract can receive updates and installation files of the newest version of Shepherd’s Staff by contacting CTS at support@shepherdsstaff.zendesk.com. To prevent...
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How can I add multiple people to an activity list? [FAQ]
When adding to an activity list, it's nice to be able to add multiple people one after another. In the People Tab, click on Lists Click the Add button at the bottom of the grid and select which l...
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What’s the difference between a household and a non-household? [FAQ]
A Non-household is a placeholder for a business, church or other organization that isn’t a family. This distinction allows users to have business contact information in Shepherd’s Staff without hav...
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How to Troubleshoot 3343: Work database is in use and cannot be recreated [FAQ]
Close your Shepherd's Staff software Go to C:\Users\Public\Documents\CPH Shepherds Staff 8 Delete the tsswork.mdb file Reopen Shepherd’s Staff. This will recreate the work database that was dele...
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I can’t enter data in the Church section of an individual’s record. How do I fix this? [FAQ]
Having text cut off or having missing baptism and confirmation boxes in Shepherd’s Staff is probably caused by the display settings in Windows. If you go into Display settings on your computer, ta...
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How do I navigate the Household Tree? [FAQ]
To the left of an opened household record, you will be able to see an alphabetical list of all of the households you have in Shepherd’s Staff. The number in parenthesis tells you how many people ar...