1. F.A.Q's
2. Information you should know
3. Multi-year rewrite of Shepherd's Staff!

Hi Kevin, We appreciate the feedback! I will be sure the appropriate developers and people see it. Shepherd's Staff does have a feature that will create an attendance batch based off the people in ...

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• Edited December 26, 2018 17:57
• 1 vote

1. Community
2. Feature Requests
3. Enrollees by default

Hi Courtney, We appreciate your feedback. You bring up great points and you are using enrollees exactly as intended. I think the change was made because we have seen that many (if not the majority)...

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• Created October 24, 2018 15:46
• 1 vote

1. Current Attendance
2. Attendance
3. By Person/Year

Hello, I would use the Attendance Behavior Report to generate the reports. You can set it up to generate a list for those in a specific class, person, or subgroup and have a variety of attendance b...

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• Created May 01, 2019 15:01
• 0 votes

1. Contributions
2. Pledges
3. Adding Multiple Pledges

Hi Jose, I would manually enter two individual pledges. One for the monthly and then one for the one time gift. The utility used to add multiple pledges described in this article is best used when ...

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• Edited April 09, 2019 13:36
• 0 votes

1. Current Attendance
2. Events
3. Events

Hi Linda, Please refer to Fixing Attendance Posting Mistake. As you said, you will need to be system administrator to do this. You will need someone who is listed as a system administrator to sign ...

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• Edited January 08, 2019 17:45
• 0 votes

Official comment

1. Community
2. General Discussion
3. Updating offerings to correct pledge year

Hi Kevin, It sounds like the Recalculate Pledges Utility is the one you are looking for. This utility will go through and attach any offerings to a fund that they are set to pledge to. I understand...

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• Created December 26, 2018 18:15
• 0 votes

1. System Administration
2. System Settings and Security
3. Locations Tab

Hi Pat, By default, SS looks for it's database on "C:\" which is the primary hard drive on the computer. But it should always check the last place it was saved first (in your case the network drive...

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• Created November 29, 2018 17:15
• 0 votes

1. Current Attendance
2. Attendance
3. By Person/Week

Hi Michelle, Sorry for the delay. Cleaning up attendance is pretty messy unfortunately. All data in the Attendance Summary is linked to an attendance record. To delete an attendance record, you wil...

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• Created October 11, 2018 14:21
• 0 votes

1. Finance
2. Vendors
3. Payroll Import

Hi David, You can change the default location by opening the payroll import window and selecting the file icon next to the next to the field listing the location of the payroll import file. (Descri...

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• Created August 22, 2018 13:47
• 0 votes

1. System Administration
2. Backing up and Restoring
3. Backing up Your Database

Hi Linda, I am elevating your question to the support team. Backing up to a flash drive seems to work fine for me. They will troubleshoot the problem with you and figure out what is going on.

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• Created July 24, 2018 18:35
• 0 votes