How can I find my database if Shepherd’s Staff says my password is invalid or my ID is not found?

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Most likely, your Shepherd’s Staff database has either moved or been disconnected from the software.

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On the login window, there is a switch button that will let you select another database

After you click that, choose your database.

Typically, a Shepherd's Staff database is on a local or network drive in a ShepherdsStaff folder. The C drive is the most common local drive and if you have a server with the database it would be a network drive.

Our software uses Microsoft Access databases so your file should end with the .mdb extenstion. Usually it will be named Staff with a number following it, probably an 8 or 32. It's also usually the largest database in your ShepherdsStaff folder.

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If you can’t find the correct database, please feel free to call support at 1-800-346-6120.