How to troubleshoot Error 3343: Unrecognized database format [FAQ]


This error usually is caused by a slight corruption of the database. Database corruption can be caused by a number of things, including but not limited to, a brief disconnect from the server, a power outage, or an interrupted update.

Fortunately, it's very unlikely that this error will lead to any lost data.

To troubleshoot this error,

  • Exit out of the program
  • Ensure everyone is out of the database. Our utility will not run if the database is open on any computer.
  • Go to C:\Program Files (x86)\Concordia Publishing House\Shepherds Staff 8
  • Click the Doctor8.exe file


  • In the window that pops up, go to the Tools tab. If an error window pops up, click OK until the Doctor utility appears.
  • Click Run JETCOMP
  • After the utility finishes, try logging into Shepherd’s Staff again


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