There are times when you may have issues printing from Shepherd’s Staff. We have listed some of those issues below including some troubleshooting options.
Issues with Landscape versus portrait:
» Shepherd’s Staff will automatically rotate reports to landscape that are supposed to be landscape.
» If a report is not printing the way it is supposed to, make sure that your printer driver is set to print portrait.
» If you have a network printer, make sure you have rights to change documents and settings on that printer.
Printer is not printing:
» Make sure that the printer is on and properly connected to the computer.
» Turn off printer spooling on the printer driver in windows (Windows > Devices and Printers > Right click Default Printer > Printer properties > Advanced Tab).
» Check manufacturer’s website for updating the printer driver.
If you are still having issues, please call Shepherd’s Staff Software Support at 1.800.346.6120.