Troubleshooting Printing Errors

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There are times when you may have issues printing from Shepherd’s Staff. We have listed some of those issues below including some troubleshooting options.

Issues with Landscape versus portrait:

» Shepherd’s Staff will automatically rotate reports to landscape that are supposed to be landscape.

» If a report is not printing the way it is supposed to, make sure that your printer driver is set to print portrait.

» If you have a network printer, make sure you have rights to change documents and settings on that printer.

Printer is not printing:

» Make sure that the printer is on and properly connected to the computer.

» Turn off printer spooling on the printer driver in windows (Windows > Devices and Printers > Right click Default Printer > Printer properties > Advanced Tab).

» Check manufacturer’s website for updating the printer driver.

If you are still having issues, please call Shepherd’s Staff Software Support at 1.800.346.6120.

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