Troubleshooting Printing Errors


There are times when you may have issues printing from Shepherd’s Staff. We have listed some of those issues below including some troubleshooting options.

Issues with Landscape versus portrait:

» Shepherd’s Staff will automatically rotate reports to landscape that are supposed to be landscape.

» If a report is not printing the way it is supposed to, make sure that your printer driver is set to print portrait.

» If you have a network printer, make sure you have rights to change documents and settings on that printer.

Printer is not printing:

» Make sure that the printer is on and properly connected to the computer.

» Turn off printer spooling on the printer driver in windows (Windows > Devices and Printers > Right click Default Printer > Printer properties > Advanced Tab).

» Check manufacturer’s website for updating the printer driver.

If you are still having issues, please call Shepherd’s Staff Software Support at 1.800.346.6120.