Help Resources

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CTS has multiple options for you to get help with Shepherd’s Staff if you need it. It is encouraged that you try one of the self-help options before contacting CTS Support.

  • Online self-help: This site is the fastest way to find information about any part of Shepherd’s Staff. You can use the search feature in the top right corner to quickly find articles, FAQs, and videos using keywords. 
  • Blog: You can visit and subscribe to our blog for sneak peaks and introductions to new module features at concordiatechnology.org/shepherds-staff/blog.
  • Resource Center: A collection of past webinars, introductions, and module overviews are available for free at resources.concordiatechnology.org/shepherds-staff
  • CTS Support: If you are still having problems, you can contact CTS Support by calling 1.800.346.6120 or emailing support@shepherdsstaff.zendesk.com. If you have a Support Plan, then support is free. Without a Support Plan, emails and phone calls are $65.00 each. With emails, CTS technician will then reply to your question within one to two business days.

At any time when you have Shepherd’s Staff open, you can press F1 to open either the online or built-in self-help system. If you have an internet connection, the online version will open. This feature is “context-sensitive” and will open the help page that is directly related to the window on your screen. In some cases, the help page will list a variety of articles that may be useful. The built-in self-help system will only open if there is no internet connection or there is no online article relating to the window on your screen.

In addition, if you have an active Support Plan, you can view recent training videos in the software itself. These videos can be found under the Help section of the main menu. These videos are recordings of past webinars, and some even cover complex systems such as year-end processes.

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