When you tell Shepherd’s Staff to print a report, Shepherd’s Staff gathers information from different areas of the database, combines the information into a temporary Work Database, and produces the report. If you are having difficulties printing a report, using the troubleshooting utility called “Recreate the reporting database” may fix the issue.
Note: To print reports, Shepherd’s Staff is dependent on your computer’s print driver (the software that comes with a printer). If the print driver has problems or bugs, the reporting abilities of Shepherd’s Staff will be greatly affected. Therefore, troubleshooting report problems should also include reinstalling the print driver.
- Click on “Utilities” in the main menu.
- Click “Recreate the reporting database”. The utility should only take a couple of seconds to run.
- After the utility is finished, click OK.
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