Registering Your Database


Registering your database is required if you plan to use WebTools or upload a backup to CTS for safekeeping. Doing this will also tell you if you have an active or expired support contract. It will also allow you to view free training videos for Shepherd’s Staff as long as you have an active support contract.

Please note that an active support contract is also required to use WebTools and upload your backup to CTS.

» Account Key: This ID is unique to each customer and will replace the CTS Support ID. You will need your Account Number and Invoice Number to get this.

» Database Key: This identifies your specific database and helps ensure that your data is safe.

» CTS Support ID: This ID is filled in when you get your Account Key.

» Web Link: This unique URL is the site your WebTools will be at. The clipboard icon allows you to copy the URL so you can send it to someone else. The circular icon opens the page in your default web browser.

Here is how to register your database:

  1. From the main menu, click the “Utilities” icon.
  2. Click on “Settings”.
  3. Select the “Web” tab.
  4. Click the “Get Key” button.
  5. Enter your CTS Support Account Number and Invoice Number.
  6.  Click “Continue”.



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  • This still doesn't allow me to sync the database. It would be helpful if it did.


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